#### 1.4 Approvals and Authority
This Document is owned by Alba's Investor Relations (IR) Department. All Request for Changes (RFC) will be addressed to the IR Department, and changes will be implemented after obtaining the requisite Management approvals.
#### 1.5 Resources and Responsibilities
Principle roles and responsibilities for the implementation of this SEP are outlined in the below table:
**Entity** **Responsibilities**
**IR**
- Owner and accountable for the SEP, as well as any Project-related SEP;
- Develop and implement a Project-related SEP in compliance with IFC and EP requirements and other international obligations, as and when required;
- Assign a resource to manage the SEP and the External E&S Grievance Mechanism to:
- Liaise with concerned departments including SHE and Environment, Social and Governance (ESG) to oversee the implementation of plans related to this SEP;
- Perform monitoring and evaluation to track the progress of the SEP and the External E&S Grievance Mechanism;
- For any Project, current and future, liaise with the Project teams to oversee stakeholder engagement activities as mentioned in the Environment and Social Impact Assessment (ESIA) and Supplementary ESIA, if any; [...] |Entity|Responsibilities|
|---|---|
|IR|• Owner and accountable for the SEP, as well as any Project-related SEP; • Develop and implement a Project-related SEP in compliance with IFC and EP requirements and other international obligations, as and when required; • Assign a resource to manage the SEP and the External E&S Grievance Mechanism to: • Liaise with concerned departments including SHE and Environment, Social and Governance (ESG) to oversee the implementation of plans related to this SEP; • Perform monitoring and evaluation to track the progress of the SEP and the External E&S Grievance Mechanism; • For any Project, current and future, liaise with the Project teams to oversee stakeholder engagement activities as mentioned in the Environment and Social Impact Assessment (ESIA) and Supplementary ESIA, if any;| [...] |Entity|Responsibilities|
|---|---|
||• Act as a liaison between Project teams and the Lenders Group to ensure implementation of requirements; • Coordinate Lenders Group reporting; • Provide for disclosure of any Project-related ESIA disclosure • Draft and publish annual Sustainability Report; • Draft and publish the Annual Report; and • Coordinate regulatory/government reporting when required.| [...] "#### 6.9 Monitoring of the Grievance Mechanism
Alba will monitor its External Grievance Mechanism through appropriate measures/Key Performance Indicators (KPIs) based upon quarterly, bi-annual and annual reporting of the grievances to ensure that disclosure efforts are effective.
The table below summarises the KPIs that can be used to assess the progress and effectiveness of the proposed mitigation strategies.
**No** **KPIs** **Target** **Monitoring Measure**
1 Number of complaints or Total number reduced year-on-year Grievance Register
grievances received
2 Number and % of Target of 90% Grievance Register
grievances acknowledged
within the given
timeframe 07 working
days.
3 Number of complaints or Target of 90% Grievance Register
grievances resolved within
the 30 days.
4 Reporting back to Periodic reports to stakeholders Reporting
stakeholders on
implementation of the
Grievance Procedure
In the event that the monitoring identifies non-conformance with the Project Standards, these will be investigated, and appropriate corrective actions will be identified.