FET ensures the smooth operation of our customer service mechanism through an iterative service management system. Regular service quality supervision and inspection and service quality meetings are conducted to ensure that customers receive high-quality experience and services while enhancing our brand value. FET integrates care into customer service through the '360-degree store service' concept and continues to launch thoughtful customer care services. Customized services are provided to meet diverse customer needs, thereby realizing our thoughtful philosophy of 'closing the distance' in practice. [...] Evaluation for joining a public association requires the approval of the highest executive of each business group and is reported to the President on a monthly basis. In the face of global sustainability issues, FET actively engages in climate advocacy and carbon reduction actions. We support the Paris Climate Agreement and have set a goal of achieving net zero emissions by 2048. Additionally, FET utilizes digital technology to help solve urban carbon problems. FET's public policy participation and lobbying, as well as the participation of public associations align with the Paris Agreement. This principle applies to all of our operational locations. Therefore, before joining an association or participating in public policy and lobbying, in addition to ensuring that such participation can promote common development, one of the key points of the assessment is whether it can support the Paris Climate Agreement. FET also lobbies for the Paris Climate Agreement and climate-related actions. In the event of any inconsistency instance, FET will continue to communicate in order to jointly create a low-carbon environment.All membership fees FET paid in 2023 was NT$10,485,389. FET did not support any lobby group in 2023. Also, no political donation was made in 2023. The following chart displays the associations in which FET occupied a position, or associations that are important. [...] Furthermore, since 2023, FET has started to investigate the positions of the public associations it has joined regarding the Paris Agreement. The following major organizations were investigated first: the Taiwan Telecommunication Industry Development Association, Groupe Speciale Mobile Association (GSMA), Taiwan Communication Society, Cloud Computing and IoT Association in Taiwan, Chinese Institute of Transportation, Taiwan Center for Corporate Sustainability (CCS), and Taiwan Net Zero Emissions Association, all publicly support the Paris Agreement. The Taiwan Network Information Center, Taiwan Internet Association, and Taiwan 5G Smart Pole Standard Promotion Alliance have not publicly stated their support for the Paris Agreement. FET is currently in ongoing discussions and will gradually confirm the positions of other public associations.