ServiceNow Inc

###### Board-level oversight

- The Nominating and Governance Committee oversees

and reviews with management our major ESG activities
and programs.

- The Audit Committee reviews the integrity, adequacy,

and effectiveness of our accounting and financial
reporting processes, systems of internal controls, and
disclosure controls and procedures. This includes
processes, procedures, and validation surrounding
our ESG disclosures, such as those for assessing and
managing environmental-related risks.

- The Board of Directors leverages input from the Risk

and Compliance Steering Committee, executive
management, and the annual risk assessment results,
which includes a range of business resilience and
continuity planning for natural disasters (physical risks).

###### Executive management oversight

- The ESG Steering Committee, chaired by the CFO,

is responsible for overseeing the management of
climate-related risks and opportunities. The ESG
Steering Committee, which meets twice a year, reviews
risk and opportunity owners, sponsors strategies for

addressing these risks and opportunities, and oversees
measurement and reporting of performance.

- The effectiveness of the assessment and control process

is reviewed at least once a year by the Enterprise Risk
Management (E R M) team (including Business Continuity
Management) and reported to the ESG Steering
Committee.

- The climate-related risk and opportunity assessment

process adopts E R M methods and criteria used at
ServiceNow. This helps identify climate-related risks
and opportunities, assess their significance, assign risk
and opportunity owners, and track the effectiveness of
control measures.

Describe the process(es) your organization has in place to ensure that your engagement activities are consistent with your overall climate change strategy[…]To ensure that our engagement and climate change strategy are consistent with each other, we regularly report on progress, metrics, and targets in multiple ways. First, through our ESG governance process (page 47 Governance Structure https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/servicenow-global-impact-report-2022.pdf) whereas detailed progress and targets of these key climate-related engagement are reported on a quarterly or half-yearly schedule depending on the committee which can be management- or board-level (ESG Steering Committee, Nominating and Governance Committee, Audit Committee, as well as regular business-unit level meetings). These progress, goals and targets are tracked in our ESG Management tool with audit trails and documentation.

In addition to regular updates mentioned above, we also disclose climate information with year-to-date and year-over-year progress in our annual Global Impact Report. This report include disclosures that follow global standards and framework including SASB, GRI, and TCFD. The combination of these two provide a detailed link and measurable metrics for our engagement activities and strategy.

Does your organization have a public commitment or position statement to conduct your engagement activities in line with the goals of the Paris Agreement?[…]Yes